Privacy Policy

1. Overview

This policy explains what information RobertsonAV collects when you use our website or purchase from us, how we use it, and the choices you have. We collect only what we need to run the store, fulfill orders, and respond to you.

2. Information We Collect

• Order information. When you place an order or request a quote, we collect your name, email address, billing and shipping addresses, phone number if provided, and details of the products ordered. Payment card details are processed by our payment providers; we do not store full card numbers.
• Contact and quote forms. Messages you send through our contact or quote-request forms, including your contact details and the contents of your message.
• Analytics and technical data. Standard web analytics such as pages visited, referring pages, browser and device type, and approximate location derived from IP address. This data is used in aggregate to understand how the site is used.

3. How We Use Information

• Processing and fulfilling orders, including shipping and delivery updates.
• Responding to quote requests, product questions, and support inquiries.
• Preventing fraud and verifying orders and payments.
• Improving our website, catalog, and customer experience.
• Sending order-related emails such as confirmations and tracking notifications.

4. Sharing — and What We Don't Do

We do not sell your personal information. We share information only with service providers who help us operate the store — payment processors, shipping carriers, and analytics providers — and only to the extent needed for them to perform their services. We may also disclose information when required by law.

5. Cookies

We use cookies and similar technologies to keep your cart working, remember site preferences, and measure site traffic through analytics. You can control or delete cookies in your browser settings; blocking cookies may affect features such as the shopping cart and checkout.

6. Data Retention and Security

We retain order records as needed for accounting, warranty support, and legal requirements, and other information only as long as needed for the purposes described above. We use reasonable technical and organizational measures to protect the information we hold, though no method of transmission or storage is completely secure.

7. Your Choices and Requests

You may request access to, correction of, or deletion of the personal information we hold about you, subject to records we must keep by law. To make a request, email quotes@robertsonav.com and we will respond as promptly as we can.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact

Privacy questions can be sent to quotes@robertsonav.com or submitted through our contact page.