Shipping & Returns

Order Processing

In-stock orders typically process within 1–2 business days before shipping. Orders for special-order or backordered items, and large multi-line project orders, may take longer — we will let you know if your order needs additional lead time. Orders placed on weekends or holidays begin processing the next business day.

Shipping Methods

Most orders ship via standard ground carriers. Large-format commercial displays, video walls, and other oversized or heavy items ship via freight carrier on a palletized shipment; freight deliveries are typically curbside and the carrier will contact you to schedule a delivery window. If your site requires liftgate service, inside delivery, or other special handling, mention it when ordering or on your quote request so we can arrange it.

Please inspect freight deliveries before signing. Note any visible damage on the delivery receipt and contact us right away — this is essential for filing a carrier damage claim.

Tracking

Tracking information is emailed to you when your order ships. You can also look up your order status any time with our order tracking tool using your order number and email address.

30-Day Returns

Eligible products may be returned within 30 days of delivery. To start a return, contact us via the contact page or at quotes@robertsonav.com with your order number — we will issue a return merchandise authorization (RMA) and return instructions. Returns sent without an RMA may be refused.

• Items must be returned in new, resalable condition with original packaging, manuals, and all included accessories.
• Items that are used, installed, or missing components may be refused or subject to a reduced refund.
• Open-box, clearance, and special-order items may be final sale or carry different return terms — any such condition is noted on the product listing or your quote.

Refunds

Once a return arrives and passes inspection, we issue the refund to the original payment method. Please allow 5–10 business days after inspection for the refund to post, depending on your bank or card issuer. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not as ordered, contact us as soon as possible and we will make it right — whether that means a replacement, a carrier claim, or a return at no cost to you.

Questions

Need help with a shipment or return? Email quotes@robertsonav.com or reach out through our contact page.