Shipping & Returns

Order Processing

In-stock orders typically process within 1–2 business days before shipping. Orders for special-order or backordered items, and large multi-line project orders, may take longer — we will let you know if your order needs additional lead time. Orders placed on weekends or holidays begin processing the next business day.

Shipping Methods

We ship within the United States only. Orders can only be placed with a U.S. shipping address; we do not ship internationally or to freight forwarders for export.

Ground shipping is free on all orders. Faster shipping is available as an optional upgrade — we email you a quote to approve before anything extra is charged.

Most orders ship via standard ground carriers. Large-format commercial displays, video walls, and other oversized or heavy items ship via freight carrier on a palletized shipment; freight deliveries are typically curbside and the carrier will contact you to schedule a delivery window. If your site requires liftgate service, inside delivery, or other special handling, mention it when ordering or on your quote request so we can arrange it.

Please inspect freight deliveries before signing. Note any visible damage on the delivery receipt and contact us right away — this is essential for filing a carrier damage claim.

Tracking

Tracking information is emailed to you when your order ships. You can also look up your order status any time with our order tracking tool using your order number and email address.

30-Day Returns on Unopened Items

Eligible unopened products may be returned within 30 days of delivery. To start a return, contact us via the contact page or at orders@robertsonav.com with your order number — we will issue a return merchandise authorization (RMA) and return instructions. Returns sent without an RMA may be refused.

• Items must be unopened and unused, in their original sealed packaging, with manuals and all included accessories.
• Opened, used, installed, or incomplete items are not eligible for standard change-of-mind returns. Damaged, defective, or incorrect items are handled separately as described below.
• Open-box, clearance, and special-order items may be final sale or carry different return terms — any such condition is noted on the product listing or your quote.

For eligible change-of-mind returns, you are responsible for arranging the return shipping label and paying the actual return shipping cost. Contact us for an RMA and the correct return address before sending your item. If the return is due to our error or a damaged, defective, or incorrect item, we arrange the return at no cost to you.

Refunds

Once a return arrives and passes inspection, we issue the refund to the original payment method. Please allow 5–10 business days after inspection for the refund to post, depending on your bank or card issuer. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not as ordered, contact us as soon as possible and we will make it right — whether that means a replacement, a carrier claim, or a return at no cost to you.

Questions

Need help with a shipment or return? Email orders@robertsonav.com or reach out through our contact page.